FREQUENTLY ASKED QUESTIONS

 

WHAT CURRENCIES DO YOU ACCEPT IN THE WEBSHOP?
Products can be viewed in EUR and HUF and purchased in EUR.

HOW CAN I PAY?
We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club.

CAN I CHANGE OR CANCEL MY ORDER?
If you would like to modify/cancel your order before it is sent out please contact us. If your order has already been dispatched we are unable to modify/cancel it but you can still return your items for a full refund.

WHY HAVEN'T I RECEIVED MY ORDER/SHIPPING CONFIRMATION EMAIL?
We confirm every order in an email message. This means, that after purchasing a product, you receive an automatic email about the receipt of your order and later another one with the expected delivery time and your parcel's tracking number.
Do not place your order again before we confirm the status of your original order. Please contact us in order to verify if we have received your order.

CAN I RETURN A PRODUCT AND WHAT IS REFUNDED?
For 14 working days after the conclusion of the agreement, you can withdraw your order without giving any explanation. The period open for such withdrawal starts on the day you receive the products. Expenses incurred in connection with the return of goods are your responsibility. In case the products returned while using the right of withdrawal are not in an intact condition suitable for re-sale, you must pay compensation.
For more information please see our Terms & Conditions or contact us.

HOW TO RETURN MY PURCHASE?
If you are not 100% happy with your purchase you are more than welcome to return your items to us within 14 days of receipt.  Simply follow the below steps:

1 – Email us your order number and reason for return or exchange
2 – Wrap up your items securely
3 – Post your parcel making sure you use a secure and traceable means of return and always keep your proof of postage

RETURNS ADDRESS
Anuka Kid Ltd.
10 Bajcsy-Zsilinszky Street (house number, street)
Berettyoujfalu (town)
4100 (post code)
Hungary (country)

DAMAGED OR FAULTY ITEMS
We try very hard to ensure that you receive your order in pristine condition. In the unlikely event that the product arrives damaged or faulty, please contact us immediately, and your case will be given special priority. We will examine the item thoroughly and if we acknowledge that it is faulty, defective or incorrect, we will refund the full price or replace the item and pay any shipping costs incurred.